Whether you are growing your review presence or dealing with fake and negative reviews, we help you monitor, generate, remove, and respond across Google, Yelp, Glassdoor, Trustpilot, and 50+ platforms.
4.9/5 · Rated #1 by Newsweek & NeilPatel.comA specialist responds within 1 business hour
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Rated #1 by Newsweek4.9/5 Trustpilot
100% ConfidentialWe manage your reputation across every platform where customers leave reviews.
Systematic campaigns that earn authentic reviews from happy customers on Google, Yelp, and more.
Platform policy appeals and legal tools to remove fraudulent, defamatory, or competitor-planted reviews.
Professional responses to every review, positive and negative, to show you care and limit damage.
Real-time alerts for new reviews across all platforms so you never miss a mention.
Ongoing, compliant strategies designed to raise your average star rating over time.
Google, Yelp, Trustpilot, BBB, Glassdoor, Healthgrades, TripAdvisor, and more.
Review management is the ongoing practice of monitoring, analyzing, and responding to customer reviews across the platforms where people research your business. Done well, it builds trust, supports local search, and gives you a say in the conversation about your brand.
It is one part of a broader business reputation management strategy, and it runs on four connected pieces: monitoring, generation, removal, and responses. NetReputation uses review software to surface new feedback and act on it fast.
You can ask Google to remove a review when it violates platform policies, such as spam, fake content, harassment, or a conflict of interest. You cannot remove one simply for being negative. When a review does not break the rules, we help by promoting positive content that outranks it.
We request reviews from your real customers using compliant email and text campaigns, in line with Google's review policies and the FTC's guidelines on endorsements. We never buy reviews or offer incentives that break platform terms.
Yes. Asking satisfied customers for honest reviews is legal and encouraged by every major platform. What matters is how you ask: we never purchase reviews or use tactics that violate a platform's terms of service.
We cover thousands of review sites, including Google Business Profile, Yelp, Glassdoor, Facebook, TripAdvisor, Trustpilot, and BBB, plus industry-specific sites for healthcare, legal, automotive, and hospitality businesses.
Removal takes a review off the web entirely, which is the usual route when a review violates platform policy. When a negative review does not break policy, review suppression pushes it far down the search results so it is much harder to find.
Every engagement includes the alerts, reporting, and support you need to see results and act fast.
Email and text notifications the moment a new review appears or a false review is removed.
A clear monthly report covering review volume, sentiment trends, platform breakdown, and removal status.
A named point of contact for your questions and escalations, so you are never on your own.
Trends that show how customers feel about your brand over time and where to focus.
Accurate, consistent business information across 50+ directories that customers and search engines trust.
See how your rating and review volume compare with competitors in your market.
Online reviews shape how customers judge your business before they ever get in touch. Positive reviews build trust and drive revenue, while unmanaged negative reviews send buyers to competitors. Review sites also rank well in search, so what they show is often a prospect's first impression.
Reviews reflect real customer experiences, which makes them strong signals of sentiment. Catching new ones early through active reputation monitoring lets you respond before a single review becomes a pattern.
We scan millions of webpages and thousands of review sites with review management software to catch feedback that can strengthen or damage your reputation. Continuous coverage across major platforms and niche industry sites means new reviews surface as they appear, so we can prioritize urgent issues and track sentiment over time.
Consumers trust reviews, and the more authentic ones you have, the more trust you build. We collect reviews from real customers using strategic email and text requests that lift brand awareness and loyalty. The process is ethical and policy-compliant: we request reviews from real customers and never purchase or fabricate them.
Every business eventually faces a bad review. Some are genuine; others are false, misleading, or defamatory. We identify reviews that violate platform policies and submit formal removal requests through content removal. Factually accurate reviews usually cannot be removed, but negative content can often be addressed through responses and by generating positive reviews.
Customers trust businesses whose owners engage with feedback. Because most consumers expect a response and many avoid a business that ignores its reviews, a consistent, professional reply to each review matters. We help you build one clear voice so you can respond quickly to every new review, positive or negative.
Buyers expect a review partner to cover the sites they actually use, so we monitor and manage the platforms that matter most to your business, from the major networks to the niche sites specific to your industry. We do this for single-location and multi-location businesses alike.
Real-time email and text alerts flag every new mention and every successful removal, and monthly reports pull the picture together with sentiment trends. We also keep your business information accurate across 50+ directories, which strengthens visibility and supports your local SEO.
Timelines depend on the platform and what the review contains. Most fake Google reviews can be removed within 24 to 48 hours, though some take longer. We give you a realistic timeline during your free consultation.
There is no one-size-fits-all price. Cost depends on factors like the size of your business and the scope of services you need. We provide a clear quote during a free, no-obligation consultation.
Every client gets three things: real-time email and text alerts when reviews appear or are removed, a monthly report covering volume, sentiment, and removal status, and a dedicated point of contact for questions and escalations.
Reviews are a strong local ranking signal. Businesses with strong review profiles appear more prominently in Google Maps and are likelier to land in the Local Pack. Keeping your Google Business Profile accurate and active supports both.
Yes. We scale enterprise review management across many locations, platforms, and teams, with centralized reporting and a consistent brand voice. For location-level brand consistency, see our franchise reputation management service.
Get a free, no-obligation consultation with a review management specialist today.
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Rated #1 by Newsweek4.9/5 Trustpilot100% Confidential
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800-200-3000