Kevin Hearn

Kevin Hearn brings more than 10 years of inside sales and customer service experience to NetReputation, providing valuable insight and perspective to the client success team. Hearn enjoys being part of a growing company and seeing firsthand the positive impacts reputation management delivers for clients dealing with online challenges, bringing enthusiasm and dedication to every client interaction.

Hearn’s decade-plus of inside sales experience has developed sophisticated consultative selling skills, ability to understand prospect needs quickly, communicate value propositions clearly, handle objections effectively, and guide prospects through decision-making processes. His sales expertise ensures potential clients understand how reputation management can address their specific challenges and support their objectives.

His extensive customer service background complements sales skills, ensuring Hearn focuses on appropriate solutions and long-term client satisfaction rather than just closing deals. This customer service orientation creates positive sales experiences where prospects feel heard, understood, and confident they’re making informed decisions rather than being pressured into inappropriate purchases.

Hearn’s valuable insight and perspective come from his years witnessing countless client situations, successful campaigns, and transformation stories. This experience base enables him to provide relevant examples, set realistic expectations, and offer guidance grounded in actual client outcomes rather than theoretical possibilities.

His genuine enjoyment of being part of a growing company reflects positive attitude and enthusiasm that prove contagious in client interactions. Hearn’s energy and optimism help prospects feel confident about working with NetReputation while his obvious pride in the company signals quality and trustworthiness.

Hearn particularly values seeing firsthand the positive impacts reputation management delivers for clients, deriving satisfaction from helping people and businesses overcome online challenges that threaten their success. This authentic investment in client outcomes drives exceptional service and ensures recommendations genuinely serve client interests.

His 10 years of experience across inside sales and customer service have given Hearn versatile skills applicable throughout the client journey—from initial prospecting and consultation through closing and post-sale relationship management. This versatility makes him valuable across multiple aspects of NetReputation’s client acquisition and retention efforts.

Hearn specializes in helping prospects understand complex reputation situations, translating technical ORM concepts into accessible language, and explaining how specific strategies address their particular challenges. His ability to educate prospects while building trust creates foundation for successful long-term partnerships.