Trey Kiser
Operations Manager
Trey Kiser heads up the operations team at NetReputation for over eight years and counting, bringing stability, institutional knowledge, and operational expertise that has been instrumental in scaling the company from a small startup to a leading reputation management firm. A graduate of Ohio University, Trey joined NetReputation in 2017 after brief stints in sales and real estate, quickly establishing himself as an essential contributor to operational excellence and process optimization.
As Director of Operations, Trey oversees the day-to-day workflows, project management systems, and quality control processes that ensure client campaigns are executed efficiently and effectively. His eight-plus years with the company have given him deep insights into what works in reputation management operations, enabling him to refine processes based on extensive real-world experience rather than theoretical best practices.
Kiser’s operational responsibilities encompass workflow coordination between teams, resource allocation and capacity planning, project timeline management, quality assurance oversight, and continuous process improvement initiatives. His systematic approach ensures that even as NetReputation handles increasing client volume, service quality remains consistently high across all campaigns and client segments.
One of his key strengths is his ability to identify and resolve operational bottlenecks before they impact client deliverables. His proactive management style involves regular workflow audits, team feedback sessions, and data analysis that surface potential issues early, allowing for corrective action that maintains smooth operations and on-time campaign delivery.
Trey’s eight years of tenure at NetReputation have given him comprehensive knowledge of the company’s evolution, including lessons learned from past challenges, successful strategies worth repeating, and operational adaptations required by changing search algorithms and platform policies. This institutional memory is invaluable when developing new processes or troubleshooting unusual situations that don’t fit standard procedures.
Beyond internal operations, he contributes to client satisfaction through his focus on meeting deadlines, maintaining communication standards, and ensuring that operational commitments made by sales and account management teams are fulfilled consistently. His operations team serves as the execution engine that delivers on client expectations, turning strategic plans into tangible results.
Kiser’s leadership style emphasizes collaboration, accountability, and adaptability. He works closely with team members at all levels, fostering an environment where operational challenges are addressed collectively and where everyone understands how their individual contributions support overall company success and client outcomes.
As NetReputation continues to grow, Trey’s operational expertise becomes increasingly valuable in managing complexity, maintaining service standards, and implementing scalable systems that support expansion without sacrificing the personalized attention that defines NetReputation’s client relationships. His operational foundation positions the company for sustainable long-term growth.
