Online Reputation Blog

Patients now research physicians online before booking the first appointment, and the data is stark: studies from the Pew Research Center and Software Advice consistently show that the majority of patients consult online reviews when choosing a provider, and a single-star drop on Healthgrades or Google can measurably reduce new-patient inquiries.

 

Articles in this category cover how doctors can build durable online credibility: managing reviews on Healthgrades, Vitals, and Google; responding to complaints without violating HIPAA; suppressing outdated or inaccurate listings; and building positive patient-facing content. For practice-level support, see our healthcare reputation management services.