Review management is its own discipline now, separate from broader marketing or PR. Volume, recency, sentiment, response rate, and platform distribution all feed into local search ranking algorithms and into the consumer perception that drives clicks and conversions. Treating reviews as a passive output of customer service leaves real revenue on the table.
Articles in this category cover the operational side of reviews: building a sustainable request workflow, training staff to respond well, monitoring for fake or defamatory feedback, escalating policy violations to platforms, and using sentiment data to fix root-cause service issues. For end-to-end support, see our business review management services.
Can negative reviews be removed? Sometimes, but only when they violate a platform’s content policies. Reviews that are fake, defamatory, spammy or otherwise prohibited may qualify for removal. However, legitimate…
by Net Reputation
July 2, 2026
In this article, you’ll learn how to dispute a Google review, determine whether it violates Google’s policies, report it properly, build a strong case for removal, and appeal Google’s decision…
by Net Reputation
July 1, 2026
Indeed reviews are designed to be anonymous to the employer and public, but anonymity is not absolute. While your name and contact details are hidden, certain information in your review…
by Valeria G
June 10, 2026
Having a great Google review management strategy is important for all sorts of businesses, big and small. Online reviews act as icebreakers and help you make a positive impression on…
by Net Reputation
May 26, 2026
Discover how customer reviews and reputation are linked, and learn how to leverage consumer insights and feedback for reputation enhancement. The term “customer feedback” refers to customers’ responses or opinions…
by Valeria G
March 29, 2026
This article offers possible answers to the question, “Why doesn’t my Google review show up?” to help you figure out contributing factors to missing Google reviews. Google reviews play a…
by Valeria G
March 27, 2026
Most businesses collect customer reviews. Yet far fewer make those reviews work across the places customers actually shop. For example, a shopper might discover your product on Walmart, compare it…
by Valeria G
February 20, 2026
This article offers tips and strategies for effective customer review management to improve your online reputation. Running a business comes with many challenges. While a business always wants to get…
by Net Reputation
December 1, 2025
Learn how to create a powerful online review management strategy in our guest post from Novum™ below. Words are powerful, and as such, customer reviews can make or break a…
by Net Reputation
December 1, 2025
This delete Trustpilot review guide will help you remove fake and negative Trustpilot reviews so you can take back control of your online reputation. Like it or not, Trustpilot is…
by Net Reputation
August 31, 2025
Google reviews have become one of the most powerful tools for shaping a business’s reputation in today’s digital age. Positive feedback can significantly boost your credibility, attract new customers, and…
by Valeria G
December 30, 2024
Google reviews, along with a business’s reputation and effective online review management, are vital for success. Online Reputation Management (ORM) strategies help businesses maintain a positive image and build trust…
by Valeria G
October 10, 2024
When selecting an online reputation management company, comparing BrandYourself to NetReputation can help you make critical business decisions. If you are weighing more than these two firms, see our full…
by Net Reputation
May 14, 2024
Brand reputation management is essential for nearly every business with an online presence. But what if your brand is missing the one thing necessary for you to make it big?…
by Net Reputation
May 6, 2024
Considering leaving a negative review online? Before hitting that submit button, it’s important to understand the potential legal implications. In this article, we will explore what constitutes a bad review,…
by Valeria G
February 29, 2024
You might not be aware, but a single online review can influence a healthcare provider’s reputation more significantly than years of practice. As you navigate the complex web of healthcare…
by Valeria G
January 10, 2024
Online reviews have become crucial to a business’s reputation in today’s digital age. They carry a significant weight and have the power to shape public perception of a brand or…
by Valeria G
October 18, 2023
A business’s online reputation plays a crucial role in its success and growth in today’s digital age. With the rise of social media and review platforms, customer feedback and reviews…
by Valeria G
September 25, 2023
Review gating is more than a bad practice — it can put your business at risk. Learn what review gating refers to and how there’s a better approach to collecting…
by Net Reputation
March 15, 2023
Digital reputation management is designed to control the online narrative. Learn how it can help you stand out from the competition with our guide. If you are an individual or…
by Net Reputation
February 24, 2023