Online Reputation Blog

Online reviews are now the single biggest driver of buying decisions for local services, e-commerce, and B2B alike. According to BrightLocal’s most recent Local Consumer Review Survey, the overwhelming majority of consumers read reviews before choosing a business, and a meaningful share will not consider a company rated below four stars. That math makes review management a core marketing function rather than an afterthought.

 

The articles in this category explain how to generate authentic reviews at scale, respond to negative feedback without making it worse, dispute fake or defamatory reviews, and rebuild ratings after a bad stretch. See business review management for the full service overview.

how to remove a bad review on Facebook

How To Remove A Bad Review On Facebook

Updated 2/22/2023: Our team looks at how to remove a bad review on Facebook and repair your brand reputation online.    Do reviews on Facebook matter? And if so, how…

Top 4 Ways To Create Repeat Customers - NetReputation

Top 5 Ways To Create Repeat Customers

The most critical skill in managing a business? Knowing how to create repeat customers. Repeat customers are what make your company thrive. They can provide the money flow your company…

Astroturfing Meets Online Reputation - NetReputation

Astroturfing Meets Online Reputation

What does Astroturfing have to do with online reputation management? Unlike the common definition referring to synthetic grass used for yards and most sporting arenas, this term has a new…