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Guide to Removing Yelp Reviews
Are you tired of defamatory Yelp reviews driving away your customers?
If you’re looking for helpful information on how to remove negative Yelp reviews, you are in the right place as we discuss this in detail in this article.
There’s a lot to cover so stick with us.
Today’s customer review sites and social media platforms make it extremely easy for anyone with access to the Internet to publicly complain about a local business’s bad service or unfair prices. As a result, any company out there can receive a negative review, anytime.
The biggest problem with defamatory reviews and testimonials is that other than being hurtful to your ego, they can also harm your business big time!
And although online transparency can help your marketing and PR strategy efforts, it can also be a hurdle when dealing with the negative sides of a bad rating.
More than ever, customers all over the world turn to online reviews before they visit a business, book a holiday, or pick a restaurant for dinner. Therefore, as a business owner, it’s vital to know how you can delete Yelp reviews and handle negative testimonials before losing potential customers.
When looking to keep your company’s reputation intact, there are many places all over the Internet you should constantly scrutinize. Search engines like Google or Yahoo, social media platforms like Facebook and review sites like Amazon, Tripadvisor or Yelp can all host comments that might offer valuable insights. But at the same time, they can also damage your business.
So let’s proceed with some Yelp review removal guidelines while also looking at why all business owners today should know more about removing defamatory and fake reviews from the Yelp page.
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What Are Yelp Reviews And Why You Need To Remove Fake Ones
In order to remove Yelp reviews, you must first have a clear understanding of what this social media platform is, and how it functions.
If you have ever searched for online reviews about a restaurant, bar, or cafe, chances are you must have stumbled across Yelp. Founded in 2004, Yelp is an American online company that publishes crowd-sourced reviews and star ratings about businesses and operates online reservations. Great for discovering not only new restaurants and bars but also shops, hairdressers, or spas, in the last few years Yelp has earned a lot of members and online recognition.
The way Yelp works are by encouraging people who go out to eat at a restaurant and have a great time, to not keep this to themselves, and share their positive experience with others. Customers can also give places review stars, with 1-star reviews being the lowest and 5 stars the highest.
But since unfortunately, we can’t have positive experiences all the time, Yelp suggests that warning people is also important when we end up in a place where the service is poor or it doesn’t stand up to its promises.
So far so good, but what can you do as a restaurant owner when your Yelp reviews are full of negative comments? Or what if the complaints come from fake customers or competitors who are publicly smearing your good name just to remove you as a competition?
Since it’s not uncommon these days for unhappy customers or ex-employees to write malicious reviews online, knowing how to remove negative Yelp reviews is something any business owner should take seriously.
Can You Remove Yelp Reviews Yourself?
Yelp removes certain reviews automatically. For example, fake content or language that violates Yelp’s community standards or content guidelines will usually be verified by moderators independently and deleted. With all these, many fake or false reviews may also go undetected, or the site might consider that they don’t need to be removed.
Here’s the thing with Yelp. Although great for sharing legitimate reviews and opinions between customers, Yelp is also legally allowed to store any content about you for as long as it wants. That means they can also keep fake reviews about your business without you being able to do much about it unless you take legal action. And this of course can be expensive, tiring and many times, useless.
A first step in removing bad Yelp reviews is of course to report them to Yelp. If it works and the site listens to your request it’s the easiest way by far to reach your goal.
If your plea is not answered, you could try and reach the offended customers and ask them nicely to remove their comments. The best way is to try to talk to them in person or over the phone and get to see their side of the story too.
Be empathetic, apologize, and get to find out what caused them dissatisfaction. If a customer is right in complaining and his review is honest, understanding what went wrong can give you valuable insights about your business.
Many times, when you know how to approach people, you can turn an angry customer into a happy one and a negative review into a positive opportunity.
If the person who posted the negative review does not want to take it down, the next step would be to answer the review yourself.
Remove Yelp Reviews With Net Reputation
Removing or answering Yelp reviews by yourself can be oftentimes frustrating, unsuccessful, and time demanding, reaching out to online reputation management for a business can be your best course of action.
The most efficient way to get rid of all bad reviews not only from Yelp but from other review platforms too is through a well-defined brand management plan and focused online reputation management services.
Net Reputation’s solid suppression and review removal services can do wonders for the online presence of any company dealing with unwanted Yelp reviews and wishing to have a positive image and reach a higher online reputation score.
We can turn your negative Yelp reviews into positive reviews by teaching you how to talk to customers. We can also help manage all the bad information about you online, by replacing it with things that put you in the best light possible. And if you want to find out how to delete your Yelp account or how to flag a review, we can help with that too!
The most important thing you need to understand though is that a good reputation doesn’t happen overnight. Our team will work with you side to side, committing our time, expertise, and resources, to make sure that there are no bad reviews left unsolved and no bad search results will appear on Google’s search pages.